今天收到邮件,说是以前买的 CC-DEVPACK-DEBUG 有过热的 bug,这个怎么处理,按照邮件中说的那样联系 TI Customer Service 可以免费更换吗?
E-mail 内容如下:
Important product alert: CC-DEVPACK-DEBUG EVM for Selective Inventory Exchange (SIEP)
TEXAS INSTRUMENTS
CC-DEVPACK-DEBUG EVM Overheating
TI Part Number:CC-DEVPACK-DEBUG
Technology:EVM
Approval Date:2016-01-17
Dear Customer,
Texas Instruments ("TI") strives to comply with the strictest quality standards and processes to provide the highest quality products to TI customers. This letter serves to formally notify you that TI has identified an issue potentially affecting all versions of the CC-DEVPACK-DEBUG emulator board. This Evaluation Module (EVM) is subjected to TI’s Selective Inventory Exchange Process (SIEP). Please click on the link below to learn of the issues, risk assessment and mitigation including an option of obtaining a free replacement of the CC-DEVPACK-DEBUG.
Texas Instruments appreciates your business and apologizes for any inconvenience this may cause.
Please download the full detailed letter below. You can also call TI Customer Service in your respective region or your dedicated Customer Service Representative that will provide information on how to get a new board shipped to your address as soon as they become available or if you otherwise need additional information.
Download now
Click to download the full notification letter for details on CC-DEVPACK-DEBUG EVM selective inventory exchange.
Albin Zhang:
是的。
应该打400的电话问问也可以的。
BR. AZ
kqian0327:
你好,
你可以直接联系当地的代理商寻求更换。